IT Helpdesk & Service Desk
A service desk run as a discipline: ticketing, service levels and reporting, whether it fronts your own IT team or replaces it.
49 providers on the register record IT Helpdesk & Service Desk on their listing. Browse them alphabetically, compare the details and confirm the scope with your shortlist. No provider can pay for a higher position.
- Providers listing it
- 49
- Locations covered
- 122
- Listings on the register
- 369
What IT Helpdesk & Service Desk covers
- Multi-channel ticket intake with triage and priority rules agreed with you.
- Published service levels for first response, updates and resolution.
- A knowledge base and documented fixes, so the same fault is not solved from scratch twice.
- Monthly reporting on volumes, recurring causes and service level performance.
Not every provider does all of it. Ask what is inside the monthly fee and what is billed as a project.
What to ask before you sign
- Can we see a sample monthly service report from a client of our size?
- What proportion of tickets are resolved at first contact, and how is that measured?
- Which ticketing system do we get access to, and do we keep our ticket history if we leave?
- How do you handle out-of-hours and major incidents?
Credentials that matter for IT Helpdesk & Service Desk
These are credentials recorded in our directory, from public sources or provider submissions. A recorded credential is not an endorsement. Confirm the current certificate, issuer and scope directly; missing information does not mean a provider lacks a credential.
- Cyber Essentials 38 of 49 record it
- Cyber Essentials is the UK government-backed baseline: five technical controls, certified annually.
- ISO 27001 11 of 49 record it
- ISO 27001 is an audited information security management system, reassessed by a certification body.
- ISO 9001 8 of 49 record it
- ISO 9001 covers how the firm manages quality and process, which shows up in consistent delivery.
49 providers listing IT Helpdesk & Service Desk
Showing 25 to 48
SERVING LONDON · GREATER LONDON
Unlimited IT Support
Recorded information
SERVING LONDON · GREATER LONDON
Managed IT & Support Services in the heart of London
Recorded information
BASED IN LONDON · GREATER LONDON
Managed IT and cyber security for ambitious 5–50 user firms across London and the Southeast - and the first MSP to hold the Assurix Trustmark.
Recorded information
SERVING GLASGOW · SCOTLAND
IT Support & Managed IT Services Scotland
Recorded information
SERVING WORCESTER · WEST MIDLANDS
Professionally Managed IT Support
Recorded information
SERVING COVENTRY · WEST MIDLANDS
Expert 24/7 IT Partner for Business Growth
Recorded information
SERVING LEICESTER · EAST MIDLANDS
Proactive Strategy for Business Growth
Recorded information
SERVING THE UK
Explore this provider’s services, coverage and company information.
Recorded information
SERVING BATH · SOUTH WEST
Ndaxi is a UK-based managed IT service provider helping organisations work securely, efficiently and confidently. We deliver Microsoft 365 and Azure solutions,...
Recorded information
SERVING BRIGHTON · EAST SUSSEX
Net Tech IT is a managed IT support company based in Horsham, West Sussex, serving small and medium-sized businesses across West Sussex, East Sussex, Brighton a...
Recorded information
SERVING SOMERSET · SOUTH WEST
Growth Through Technology
Recorded information
SERVING SHEFFIELD · YORKSHIRE
Our mission is to get technology on your side. Working for you, not against you. That means more than just fixing what goes wrong or ensuring it doesn’t. That’s...
Recorded information
SERVING BARRY · WALES
IT Support, Security and related services for UK organisations of between 5 and 300 users. With bases in South Wales, Midlands and South West.
Recorded information
SERVING STAFFORDSHIRE · WEST MIDLANDS
Apple & Microsoft Support Specialists
Recorded information
SERVING ABERDEEN · SCOTLAND
Prime Potential is a Cumbria-based Managed Service Provider with our team's 25 years of combined experience keeping local and national businesses running smarte...
Recorded information
SERVING BIRMINGHAM · WEST MIDLANDS
Redloft Technology is a security-first MSP specialising in Microsoft 365, Azure, Cyber Essentials and practical managed IT support, delivered on flexible rollin...
Recorded information
SERVING ABERDEEN · SCOTLAND
Explore this provider’s services, coverage and company information.
Recorded information
SERVING BASINGSTOKE · HAMPSHIRE
We are a MSP providing IT Support, Hosted Infrastructure and Licensing
Recorded information
SERVING ESSEX · SOUTH EAST
MSP in Essex
Recorded information
SERVING BATH · SOUTH WEST
System Force IT is an independent managed service provider (MSP) based at Waterwells Business Park in Gloucester, supporting small and medium-sized UK businesse...
Recorded information
SERVING WORCESTERSHIRE · WEST MIDLANDS
Professional IT Support Since 2008
Recorded information
SERVING BATH · SOUTH WEST
Explore this provider’s services, coverage and company information.
Recorded information
SERVING DERBY · EAST MIDLANDS
Tiedata has kept East Midlands businesses working since 1979. Support, cyber security, backup and IT planning come from one accountable team, so nothing falls b...
Recorded information
SERVING LONDON · GREATER LONDON
Smart, Secure Managed IT Services You Can Trust
Recorded information
IT Helpdesk & Service Desk by location
122 locations have at least one provider listing it. The busiest are below.
Other services
Not sure which provider fits?
Tell us what you need and we will shortlist the providers on the register that best fit your brief for IT Helpdesk & Service Desk, or read how we rate every listing.