Orbits IT
Owner-maintained profileSERVING BIRMINGHAM · WEST MIDLANDS
Profile introduction
IT Support, Security and related services for UK organisations of between 5 and 300 users. With bases in South Wales, Midlands and South West.
Support & working style
Answers supplied by the provider. Confirm the arrangements for your contract.
- Extended / out-of-hours support available
- Offered / in placeDeclared 1 Sep 2026
- Documented standard operating procedures
- Offered / in placeDeclared 1 Sep 2026
- Dedicated account management
- Offered / in placeDeclared 1 Sep 2026
- On-site support available
- Offered / in placeDeclared 1 Sep 2026
- Client portal / ticketing system
- Offered / in placeDeclared 1 Sep 2026
- Documented SLAs
- Offered / in placeDeclared 1 Sep 2026
- Client references available on request
- Offered / in placeDeclared 1 Sep 2026
- Published case studies
- Offered / in placeDeclared 1 Sep 2026
- Clear, published pricing
- Offered / in placeDeclared 1 Sep 2026
- Team visible on website
- Offered / in placeDeclared 1 Sep 2026
- Proactive client communications
- Offered / in placeDeclared 1 Sep 2026
Overview
AI-generated · Sep 2026Orbits IT provides managed IT support, cybersecurity, and cloud services to SMEs across South Wales, the Midlands, and the South West. The company offers remote and on-site support with a focus on proactive monitoring and strategic IT partnership.
Known for: managed IT support and cybersecurity services for SMEs
Written by AI from what the register holds on this provider, not supplied by the provider. What we check
Company
Capabilities
Items marked ° were detected on Orbits IT’s own website rather than declared by the provider, so they may be incomplete or out of date.
Credentials & check history
5 credential records. Certificate details and historical checks are shown separately. A missing field means that detail is not stored here.
CompTIA Certified (staff) Credential named in the profile; no completed check is recorded. View certificate details & sources
- Issuer / certification body
- Issuer / certification body not recorded
- Certificate / registration number
- Certificate / registration number not recorded
- Issue date
- Issue date not recorded
- Expiry date
- Expiry date not recorded
- Scope
- Certificate scope not recorded
- Certificate details source
- Details source not recorded
- Historical check source
- Check source link not recorded
Cyber Essentials Credential named in the profile; no completed check is recorded. View certificate details & sources
- Issuer / certification body
- Issuer / certification body not recorded
- Certificate / registration number
- Certificate / registration number not recorded
- Issue date
- Issue date not recorded
- Expiry date
- Expiry date not recorded
- Scope
- Certificate scope not recorded
- Certificate details source
- Details source not recorded
- Historical check source
- Check source link not recorded
Cyber Essentials Plus Credential named in the profile; no completed check is recorded. View certificate details & sources
- Issuer / certification body
- Issuer / certification body not recorded
- Certificate / registration number
- Certificate / registration number not recorded
- Issue date
- Issue date not recorded
- Expiry date
- Expiry date not recorded
- Scope
- Certificate scope not recorded
- Certificate details source
- Details source not recorded
- Historical check source
- Check source link not recorded
Microsoft Certified (staff) Credential named in the profile; no completed check is recorded. View certificate details & sources
- Issuer / certification body
- Issuer / certification body not recorded
- Certificate / registration number
- Certificate / registration number not recorded
- Issue date
- Issue date not recorded
- Expiry date
- Expiry date not recorded
- Scope
- Certificate scope not recorded
- Certificate details source
- Details source not recorded
- Historical check source
- Check source link not recorded
Microsoft Partner Credential named in the profile; no completed check is recorded. View certificate details & sources
- Issuer / certification body
- Issuer / certification body not recorded
- Certificate / registration number
- Certificate / registration number not recorded
- Issue date
- Issue date not recorded
- Expiry date
- Expiry date not recorded
- Scope
- Certificate scope not recorded
- Certificate details source
- Details source not recorded
- Historical check source
- Check source link not recorded
Historical check dates are not certificate issue or expiry dates. A details source can be the provider’s website; it does not establish a new independent check. Confirm the current holder and scope with the issuer.
Profile information and sourcesExplore recorded details, source links and any previous assessment. Information coverage is separate from service quality.
The detail behind the profile.
One point per topic with recorded information. This measures how much you can inspect here, not business quality. Not recorded means unknown.
More information does not mean a better provider.
Company information 4/4
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Business website+1 recorded
https://www.orbitsit.co.uk
Profile record · Date not recorded · Open source
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Contact route+1 recorded
Profile record · Date not recorded
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Base & service locations+1 recorded
Service areas: Birmingham, Bristol, Wolverhampton, Cardiff, Barry
Profile record · service areas do not imply offices · Date not recorded
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Business introduction+1 recorded
IT Support, Security and related services for UK organisations of between 5 and 300 users. With bases in South Wales, Midlands and South West.
Profile record · Date not recorded
Services & fit 1/4
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Services listed+1 recorded
IT Support & Helpdesk, Cybersecurity, Cloud & Microsoft 365, IT Infrastructure, VoIP & Telecoms, Microsoft 365, Backup & Disaster Recovery, Networking, IT Helpdesk & Service Desk, Compliance & GRC, Connectivity & Broadband, Data Cabling & Structured Wiring, Business Telephony, IT Consultancy & Strategy
Provider declaration / Website extraction · Date not recorded
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Sector experienceUnknown
Not recorded
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Technologies supportedUnknown
Not recorded
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Customer size rangeUnknown
Not recorded
Credential detail 1/4
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Credentials named+1 recorded
CompTIA Certified (staff); Cyber Essentials; Cyber Essentials Plus; Microsoft Certified (staff); Microsoft Partner
Profile credential record · Date not recorded
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Issuer or registration detailsUnknown
Not recorded
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Credential scopeUnknown
Not recorded
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Credential dates & check historyUnknown
Not recorded
Support arrangements 3/4
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Extended support hours+1 recorded
Declared available
Provider declaration · 1 Sep 2026
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Response commitmentUnknown
Not recorded
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Support delivery+1 recorded
On-site support: declared available
Provider declaration · 1 Sep 2026
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Service area+1 recorded
Local
Profile record · Date not recorded
Customer evidence 4/4
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Review record+1 recorded
5.0/5 from 22 Google reviews
Google review cache · 23 Sep 2026
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Review collection date+1 recorded
23 Sep 2026
Google review cache · 23 Sep 2026
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Customer examples+1 recorded
Declared available
Provider declaration · 1 Sep 2026
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Reference information+1 recorded
Declared available
Provider declaration · 1 Sep 2026
Every recorded answer counts equally, including an explicit “not offered”. Points do not change directory order. Credential details remain recorded claims until checked against the issuer.
Companies House
Public registry record- Company no.
- 07084128
- Status
- active
- Incorporated
- 2009
- Years trading
- 17
Website security
A dated view of this website’s public technical settings. These checks do not assess the provider’s client work or overall service quality.
Checked Sep 2026: TLS, HTTP security headers & SPF/DMARC email authentication. These automated checks describe public technical settings.
What customers say
positive sentiment3 months ago
AI summary of 5 review excerpts returned by Google. The sample may not represent the full review history.
This sample of five returned reviews is uniformly positive, with reviewers praising fast response times, professional staff conduct, and effective problem resolution. The reviews highlight favourable experiences with named staff members and describe the service as reliable and well-run, though this limited sample may not represent the full review history.
- support requests answered within an hour or with quick callback
- issues resolved quickly or taken to completion by staff
- desktop app integration for raising support requests
- named staff members praised for knowledge and professionalism
★★★★★“We recently switched to Orbits and they're exactly how you picture a great support team to run. Although we’re still a relatively new customer, the difference has been obvious from day one. Everything is dealt with quickly and efficiently, and the whole proce...”
— Sofood MHS
★★★★★“My request for help was responded to within an hour. Jordan, as always, dealt with my query in a professional and freindly manner. I cannot fault the service.”
— Jackie Rule
★★★★★“Really pleased with the service, always quick to respond and very friendly. Excellent. Most recently Rhyd was really good, understood the problem immediately and resolved the matter almost immediately.”
— Jason Coombes
Customer reviews
No customer reviews yet. Worked with Orbits IT? Be the first to share your experience. Every review is checked before it appears.
About this listing: information is drawn from public sources (including Companies House and the provider’s own website) and, where the listing is claimed, the provider’s declarations. Information points describe coverage, not quality. Previous assessments are historical records; public vetting awards are paused. Read how we present information. If anything here is inaccurate or out of date, report it and we’ll review and correct it promptly.