IT Helpdesk & Service Desk
A service desk run as a discipline: ticketing, service levels and reporting, whether it fronts your own IT team or replaces it.
49 providers on the register record IT Helpdesk & Service Desk on their listing. Browse them alphabetically, compare the details and confirm the scope with your shortlist. No provider can pay for a higher position.
- Providers listing it
- 49
- Locations covered
- 122
- Listings on the register
- 369
What IT Helpdesk & Service Desk covers
- Multi-channel ticket intake with triage and priority rules agreed with you.
- Published service levels for first response, updates and resolution.
- A knowledge base and documented fixes, so the same fault is not solved from scratch twice.
- Monthly reporting on volumes, recurring causes and service level performance.
Not every provider does all of it. Ask what is inside the monthly fee and what is billed as a project.
What to ask before you sign
- Can we see a sample monthly service report from a client of our size?
- What proportion of tickets are resolved at first contact, and how is that measured?
- Which ticketing system do we get access to, and do we keep our ticket history if we leave?
- How do you handle out-of-hours and major incidents?
Credentials that matter for IT Helpdesk & Service Desk
These are credentials recorded in our directory, from public sources or provider submissions. A recorded credential is not an endorsement. Confirm the current certificate, issuer and scope directly; missing information does not mean a provider lacks a credential.
- Cyber Essentials 38 of 49 record it
- Cyber Essentials is the UK government-backed baseline: five technical controls, certified annually.
- ISO 27001 11 of 49 record it
- ISO 27001 is an audited information security management system, reassessed by a certification body.
- ISO 9001 8 of 49 record it
- ISO 9001 covers how the firm manages quality and process, which shows up in consistent delivery.
49 providers listing IT Helpdesk & Service Desk
Showing 1 to 24
SERVING READING · BERKSHIRE
IT Support for the Ambitious Business
Recorded information
SERVING BUCKINGHAMSHIRE · SOUTH EAST
We provide IT and Telecoms services to businesses from 5 to 125 employees.
Recorded information
SERVING CARDIFF · WALES
Trusted Technology Partner For Life
Recorded information
SERVING CAMBRIDGE · CAMBRIDGESHIRE
Local IT Support Company offering a wide range of IT Services.
Recorded information
SERVING WORCESTERSHIRE · WEST MIDLANDS
Go-to IT Support Provider
SERVING HERTFORDSHIRE · SOUTH EAST
Explore this provider’s services, coverage and company information.
Recorded information
SERVING BASINGSTOKE · HAMPSHIRE
We take the stress out of IT by providing reliable support, robust cybersecurity, and proactive technology management. Our team works as an extension of your bu...
Recorded information
SERVING OXFORDSHIRE · SOUTH EAST
Managed IT services and outsourced IT Support in Oxfordshire
SERVING NOTTINGHAM · EAST MIDLANDS
Managed IT Support Leicester & Nottingham
Recorded information
SERVING THE UK
IT Services London
Recorded information
SERVING BIRMINGHAM · WEST MIDLANDS
We help growing professional firms in Birmingham and the Midlands get proper control of their IT, cyber security and Microsoft 365
Recorded information
SERVING ABERDEEN · SCOTLAND
Compritech is an engineer-led IT infrastructure and IT asset disposition (ITAD) provider supporting businesses and organisations across the UK. We combine hands...
Recorded information
SERVING SHEFFIELD · YORKSHIRE
Complete IT solutions with total support
Recorded information
BASED IN READING · BERKSHIRE
Managed IT & Cyber Security for Regulated UK Industries
Recorded information
SERVING PETERBOROUGH · EAST OF ENGLAND
Protecting and improving your IT journey
Recorded information
SERVING SHEFFIELD · YORKSHIRE
IT Advice & Ongoing IT Maintenance
Recorded information
SERVING SHEFFIELD · YORKSHIRE
Everything under one roof
Recorded information
SERVING BRADFORD · YORKSHIRE
we’ve delivered IT support and business IT solutions in Harrogate & surrounding areas for over 26 years, all the technical expertise.... [and no techno babble]
Recorded information
SERVING MANCHESTER · NORTH WEST
Explore this provider’s services, coverage and company information.
Recorded information
SERVING BERKSHIRE · SOUTH EAST
Explore this provider’s services, coverage and company information.
Recorded information
SERVING WILTSHIRE · SOUTH WEST
Hive Communications is a managed service provider based Salisbury, supporting small and medium-sized businesses across Wiltshire and the surrounding area with d...
Recorded information
Expert IT Support Provider
Recorded information
SERVING GLOUCESTERSHIRE · SOUTH WEST
Empowering Cheltenham Businesses
Recorded information
BASED IN DERBYSHIRE · EAST MIDLANDS
Managed IT, enterprise networks and event connectivity across the UK.
Recorded information
IT Helpdesk & Service Desk by location
122 locations have at least one provider listing it. The busiest are below.
Other services
Not sure which provider fits?
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