MAGIC IT SERVICES LTD
Owner-maintained profileSERVING KENT · SOUTH EAST
Support & working style
Answers supplied by the provider. Confirm the arrangements for your contract.
- Extended / out-of-hours support available
- Offered / in placeDeclared 15 Sep 2026
- Documented standard operating procedures
- Not offered / not in placeDeclared 15 Sep 2026
- Dedicated account management
- Not offered / not in placeDeclared 15 Sep 2026
- On-site support available
- Offered / in placeDeclared 15 Sep 2026
- Client portal / ticketing system
- Not offered / not in placeDeclared 15 Sep 2026
- Documented SLAs
- Not offered / not in placeDeclared 15 Sep 2026
- Client references available on request
- Not offered / not in placeDeclared 15 Sep 2026
- Published case studies
- Not offered / not in placeDeclared 15 Sep 2026
- Clear, published pricing
- Not offered / not in placeDeclared 15 Sep 2026
- Team visible on website
- Offered / in placeDeclared 15 Sep 2026
- Clear contract terms
- Not offered / not in placeDeclared 15 Sep 2026
- Proactive client communications
- Offered / in placeDeclared 15 Sep 2026
Overview
AI-generated · Sep 2026Magic IT Services Ltd is a Kent-based managed IT support provider serving small and growing businesses. They offer proactive IT support, Microsoft 365 management, cyber security, and specialist consultancy to help businesses keep their technology reliable and secure.
Known for: Local, proactive IT support and Microsoft 365 management for Kent businesses
Written by AI from what the register holds on this provider, not supplied by the provider. What we check
The detail behind the profile.
One point per topic with recorded information. This measures how much you can inspect here, not business quality. Not recorded means unknown.
More information does not mean a better provider.
Company information 3/4
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Business website+1 recorded
https://www.magicitservices.co.uk
Profile record · Date not recorded · Open source
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Contact route+1 recorded
01304 728287 · [email protected]
Profile record · Date not recorded
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Base & service locations+1 recorded
Service areas: Kent
Profile record · service areas do not imply offices · Date not recorded
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Business introductionUnknown
Not recorded
Services & fit 1/4
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Services listed+1 recorded
IT Support & Helpdesk, Cybersecurity, Cloud & Microsoft 365, Microsoft 365, Backup & Disaster Recovery, Networking, IT Consultancy & Strategy
Provider declaration · Date not recorded
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Sector experienceUnknown
Not recorded
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Technologies supportedUnknown
Not recorded
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Customer size rangeUnknown
Not recorded
Credential detail 1/4
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Credentials named+1 recorded
Microsoft Partner
Profile credential record · Date not recorded
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Issuer or registration detailsUnknown
Not recorded
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Credential scopeUnknown
Not recorded
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Credential dates & check historyUnknown
Not recorded
Support arrangements 3/4
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Extended support hours+1 recorded
Declared available
Provider declaration · 15 Sep 2026
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Response commitmentUnknown
Not recorded
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Support delivery+1 recorded
On-site support: declared available
Provider declaration · 15 Sep 2026
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Service area+1 recorded
Local
Profile record · Date not recorded
Customer evidence 4/4
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Review record+1 recorded
5.0/5 from 13 Google reviews
Google review cache · 23 Sep 2026
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Review collection date+1 recorded
23 Sep 2026
Google review cache · 23 Sep 2026
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Customer examples+1 recorded
Declared not offered
Provider declaration · 15 Sep 2026
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Reference information+1 recorded
Declared not offered
Provider declaration · 15 Sep 2026
Every recorded answer counts equally, including an explicit “not offered”. Points do not change directory order. Credential details remain recorded claims until checked against the issuer.
Company
Capabilities
Credentials & check history
1 credential record. Certificate details and historical checks are shown separately. A missing field means that detail is not stored here.
Microsoft Partner Credential named in the profile; no completed check is recorded. View certificate details & sources
- Issuer / certification body
- Issuer / certification body not recorded
- Certificate / registration number
- Certificate / registration number not recorded
- Issue date
- Issue date not recorded
- Expiry date
- Expiry date not recorded
- Scope
- Certificate scope not recorded
- Certificate details source
- Details source not recorded
- Historical check source
- Check source link not recorded
Historical check dates are not certificate issue or expiry dates. A details source can be the provider’s website; it does not establish a new independent check. Confirm the current holder and scope with the issuer.
Companies House
Public registry record- Company no.
- 07014535
- Status
- active
- Incorporated
- 2009
- Years trading
- 17
Website security
A dated view of this website’s public technical settings. These checks do not assess the provider’s client work or overall service quality.
Checked Sep 2026: TLS, HTTP security headers & SPF/DMARC email authentication. These automated checks describe public technical settings.
What customers say
positive sentiment1 year ago
AI summary of 5 review excerpts returned by Google. The sample may not represent the full review history.
This sample of 5 returned reviews expresses consistent satisfaction with Magic IT Services, with particular praise directed at Neil Jordan. The returned reviews highlight responsiveness, technical competence and approachability, though this limited sample does not capture the full range of customer experience.
- Quick response times to issues
- Staff patience and ability to explain technical matters clearly
- Long-standing service reliability over multiple years
- Assistance with hardware replacement and troubleshooting
★★★★★“Always super helpful! - Cant fault them! Ive been using Neil from Magic IT for a little while now. He has become my go to, especially for emails. always recommend him to anyone who asks!”
— Rodney Wroot
★★★★★“Neil Jordan has always been and continues to be incredibly generous with his time, support and assistance in all respects. He makes what appear to be difficult tasks to a non-expert into simple solutions by his use of easy-to-understand directions and his pati...”
— stuart jones
★★★★★“Magic IT Services Ltd have kept our computers running for a good number of years and we have always found the service to be first rate. Neil has helped us to replace computers and got them working when they decided to play up!”
— John Lowden
Customer reviews
No customer reviews yet. Worked with MAGIC IT SERVICES LTD? Be the first to share your experience. Every review is checked before it appears.
About this listing: information is drawn from public sources (including Companies House and the provider’s own website) and, where the listing is claimed, the provider’s declarations. Information points describe coverage, not quality. Previous assessments are historical records; public vetting awards are paused. Read how we present information. If anything here is inaccurate or out of date, report it and we’ll review and correct it promptly.